Refund Policy

1. Overview

As a marketplace, EventMeNow connects users with independent vendors. Payments transfer directly to vendors upon booking confirmation. EventMeNow does not hold funds on behalf of either party, so refunds are subject to each vendor's terms.

2. Deposits & Refundability

Many vendors require a deposit to confirm a booking. Whether that deposit is refundable depends on the vendor's stated cancellation policy. We strongly advise you to:

• Read the vendor's cancellation and refund policy before confirming any booking.
• Discuss refund terms directly with the vendor via in-app messaging before payment.
• Keep all communication records within the EventMeNow app.

3. Requesting a Refund

If you believe you are entitled to a refund:

1. Contact the vendor directly through the in-app messaging system.
2. If no resolution is reached within 5 business days, escalate to our support team at [email protected].
3. Our team will review the case and attempt to mediate a fair outcome.

EventMeNow cannot force a vendor to issue a refund beyond what their policy states, but we will do our best to facilitate resolution.

4. Platform Fees

Any platform service fees charged by EventMeNow are generally non-refundable once a transaction has been processed, except where required by applicable Malaysian consumer protection law, the transaction failed due to a platform error, or we determine a refund is warranted at our sole discretion.

5. Disputes

For service-quality disputes, raise a formal dispute by providing written documentation via our contact form — include photos, messages, invoices or any relevant evidence. Our team will review and mediate within 10 business days.

6. Event Insurance

EventMeNow offers optional event insurance that may cover certain cancellations, losses or disruptions. If you have purchased event insurance, claims are subject to the insurance provider's terms. Contact our support team for guidance on initiating a claim.

7. Contact

For refund and dispute enquiries, please reach us at: